Clear review steps for payment and order issues.
Shoplinea reviews refunds and disputes through order records, payment status, delivery information, supplier notes, and support history.
Order issues
Buyers and merchants should report incorrect items, missing tracking, damaged products, duplicate payment attempts, or suspected payment issues through support as soon as possible.
Review process
Shoplinea may review payment records, order status, supplier notes, delivery evidence, support messages, and checkout information before a refund or dispute decision is made.
Refund timing
Refund timing depends on the payment method, supplier status, delivery stage, and the payment provider involved. Some reviews may require additional verification.
Merchant responsibilities
Resellers must keep product descriptions accurate, respond to support requests, and provide any available order or supplier information needed for review.